Shipping and Delivery

No matter where you live, our goal is offer you the best shipping service.
If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing.
We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.
Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled.
Receiving time = Processing time + Shipping time
Processing time: about 3-8 7 Business Days (including: Quality control, Packing & Sorting).
Standard Shipping: About 7-15 business days
Express Shipping: About 5-7 working days
Delivery delays can occasionally occur. 
Just a reminder that shipping times are estimated, and might take longer during peak season or due to an incorrect address.

Shipping Prices

Shipping Method Shipping Cost
Standard Shipping $3.99 (orders under $50)
Standard Shipping $5.00 (orders over $50)
Express Shipping ≥$25.00

For questions concerning your order or your purchase please contact us here: Email : service@zobest.com (Recommend)
Text us: +1 (213) 726-7104 (Only SMS Service)
Usually we reply within 2-4 working days, but there may be some delays during holidays.

Something you need to know before ordering:

  1. For delivering successfully, Please write your complete address includes Apt# Street City,State and your mobile number. Recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
  2. We cannot be responsible for accurate shipping time and will not offer full refunds because an order arrived later than expected.
  3. We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
  4. If you have any other questions, please contact our customer service: service@Zobest.com . (*Your email will be replied in 4 business days.)
  5. Zobest.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the Local Postal Service directly.

  6. Thank you for your patience and understanding. 

    About Shipping Address:

    • Your billing and mailing address had better be a complete match. If it's not a complete match you may be asked to verify your order. Fraudulent transactions will be cancelled.
    • Please make sure your address is correct (Please write your complete address includes Apt# Street City and State.The loss caused by incomplete address or incorrect address will be covered by customers) and updated before your package is shipped. Once shipped you'll be responsible to contact the shipping company to make changes to your order.
    • We apologize that military addresses (APO, FPO, DPO) cannot be delivered.
    • For delivering successfully, we suggest you leave your mobile number and recheck the address during checkout process. Unsuccessful delivery caused by unavailable mobile/address cannot be compensated.
    • For express service, DHL will only accept shipments to a valid street address. They do not deliver to P.O. Boxes. Additionally, Army Post Office (APO) and Fleet Post Office (FPO) addresses are not accepted.

    ABOUT SHIPPING STATUS/TRACKING#

    • Once you have placed an order, you will receive an Order Confirmation E-mail to confirm your order details. Once your item ships, you will receive a Shipping Confirmation E-mail with tracking#.
    • The tracking # is used for Shipping Part II (Distribution center to your home) since we use different carriers in Part I & II. It may cannot be tracked by 3-5 days or only showed "PRE-SHIPMENT", but do not worry, your order is under control. If you want to know the exact status in Shipping Part I, we can check it for you via e-mail.
    • Zobest .com can not responsible for shipping times so do not offer refunds just because an order arrived later than expected.
    • Zobest.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (eg:1-800-275-8777).